Terms of Service

These terms are between [LEGAL ENTITY — to be confirmed] (“we”) and the organisation that signs up (“you”). Creating an account accepts them. If you are accepting on behalf of a company, you are confirming you are allowed to.

A hosted CRM platform with an AI layer that reviews recorded calls, scores them and coaches the people who made them, together with the integrations you switch on. What is included depends on your plan, and the plan pages say which.

The AI produces opinions, not facts. Call scores, summaries and recommendations are generated by a language model and can be wrong. They are there to direct a manager's attention. Do not use them as the sole basis for a decision about somebody's employment, and do not treat them as a compliance record.

You are responsible for what happens under your account, for keeping credentials secret, and for the people you invite into it. Tell us promptly at admin@larscrm.com if you believe an account has been compromised.

You will not use the service to:

• break the law, or help anyone else do so;
• record calls where the law requires consent you have not obtained — consent rules differ by state and by country, and getting them right is yours to do;
• send unsolicited bulk messages of any kind;
• upload malware, or attempt to reach data belonging to another customer;
• resell or white-label the service without a written agreement that says you may.

Plans are billed in advance, monthly or annually, and renew automatically until cancelled. Fees exclude tax unless stated. A trial converts to a paid plan only if you choose one — nothing is charged automatically at the end of a trial.

If a payment fails we will tell you and keep the account working for [GRACE PERIOD — to be confirmed] days before suspending it. We may change prices with 30 days' notice, effective at your next renewal, never mid-term.

Your data is yours. Everything you put into the CRM stays yours, and nothing here transfers ownership of it. You give us only the permission needed to run the service for you — store it, back it up, transmit it, and process it as the DPA describes.

The software is ours. The platform, its models, prompts and interface remain our property. You get a licence to use it while your subscription lasts, and no rights beyond that.

Feedback. If you tell us how to improve the product, we may act on it without owing you anything.

We aim for [UPTIME TARGET — to be confirmed] monthly availability and will give advance notice of planned maintenance where we can. Formal service levels and credits, if any, come with an enterprise agreement rather than with these terms.

We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, it is provided as-is: we do not warrant that it will be uninterrupted or error-free.

Neither side is liable for indirect or consequential loss, or for lost profits or revenue. Our total liability in any twelve-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot lawfully be limited.

You may cancel at any time, effective at the end of your current term; we do not refund part-used periods unless the law says otherwise. We may suspend or terminate for material breach if it is not fixed within 14 days of us telling you, or immediately where the breach is unlawful use.

On termination you can export your data for 30 days. After that it is deleted as described in the Privacy Policy. You do not need to ask us for the export, and we will not hold data hostage against an unpaid invoice.

We may update these terms; the effective date above will change. For material changes we will email account holders at least 30 days beforehand, and continuing to use the service after that accepts them.

These terms are governed by the law of [JURISDICTION — to be confirmed], and the courts of [VENUE — to be confirmed] have exclusive jurisdiction. Before filing anything, write to admin@larscrm.com — nearly everything is cheaper to resolve that way.